Agenda and minutes

Overview & Scrutiny Committee (01.01.2002 - 25.05.2017) - Thursday, 15th January, 2015 6.30 pm

Venue: Council Chamber, Penns Place, Petersfield, GU31 4EX. View directions

Contact: James Harris  Democratic Services Officer - 01730 234098

No. Item


Apologies for Absence

To receive apologies.


Apologies were received from Councillors P Drury, D Evans, A Joy, P Marshall, K Moon, Y Parker Smith and I Thomas.


Chairman's Announcements


There were no Chairman’s announcements.


Confirmation of Minutes

To confirm the minutes of the meeting held on 2 October 2014.


The minutes of the meeting held on 2 October 2014 were agreed and signed as a correct record.


Declarations of Interest

To receive and record any declarations of interest from members present in respect of any of the various matters on the agenda for this meeting.


There were no declarations of interest.


Performance Dashboard - Q2 2014-15 pdf icon PDF 51 KB

Copies of the Q2 Performance Dashboard have been circulated under separate cover.



Additional documents:


At the invitation of the Chairman, Rob Heathcock, Client Team Manager was present to explain the red performance indicators for the waste collection service.


He explained that the target for missed bins had been reduced to a more realistic level, although severe penalties remained if missed bins were not collected quickly.  The red indicator in relation to this at Q2 had been impacted by a wider issue within the industry of recruiting and retaining drivers.  These vacancies had now been filled.


In response to a concern regarding senior staff losses, it was confirmed that the recruitment for a new Executive Head for Environment and Neighbourhood Quality was underway.  However, consistency of performance remained the responsibility of  the Client Team.  Recruitment would also soon start for a new Project Officer who would drive forward delivery of  the Waste Minimisation Plan.


The committee discussed textile collection and it was confirmed that branding of the banks was to be considered again in the future, as some concern had been raised that the current wording incorrectly inferred that only clothing and shoes could be deposited. 


In response to questions on recycling, the role of Project Integra was outlined and it was confirmed that East Hampshire District Council, Winchester City Council and Havant Borough Council had withdrawn from Recycle for Hampshire communications campaign.  The councils had instead pooled their former subscriptions of £10k each and opted to undertake their own initiatives for promoting recycling in their areas.


An idea that was being explored to increase recycling was the possibility of expanding the range of materials that could be recycled.  This would however need to be agreed through Project Integra and Hampshire County Council’s contractor, Veolia.  Another option was to consider the collection of small electrical items, such as toasters and hairdryers.


The committee thanked Mr Heathcock for his contribution to the meeting.


The committee discussed wider staffing matters around sickness and the recruitment and retention of staff in Planning Services and the Customer Service Centre.  The Executive Director outlined the council’s sickness policy, which aimed to support colleagues and ensure business efficiency.  A new externally sourced sickness reporting system was being trialled by a number of teams, the initial results appearing to have realised a reduction in sick days.


With regard to Planning Services, it was confirmed that the team was growing and that the main issue was recruitment, rather than retention.  There would be a restructure at Service Manager level, with the council recruiting two full time Service Managers dedicated to East Hampshire, rather than two shared posts with Havant Borough Council. 


The operation of the Customer Service Centre was explained, which was staffed according to a carefully informed rota, based upon nine years of data.  Whilst there was a turnover of staff in the team, it was a success that many of these staff embarked on careers within other service areas of the council.


In response to a question regarding the Retail Training Programme in Whitehill and Bordon, it was explained  ...  view the full minutes text for item 23.


Financial Forecast at Quarter 2 2014-15 pdf icon PDF 158 KB



Simon Little, Service Manager (Finance) introduced the report.  This showed the council’s revenue outturn to be on track.


In response to questions regarding retained business rates, the Chancellor’s Autumn Statement clarified that backdated payments would only go back to 2010.  This was an improved position, although it was predicted that it would take a few years to fully understand the impact that retained business rates would have upon the council’s finances.


Mr Little clarified that the estimated £176k increase of the waste contract concerned anticipated housing growth and the resulting increase in collection rounds.